We're here to help with anything related to the Facefinder app.
Contact us
Email emilio.arnold99@googlemail.com and we'll get back to you, usually within 2 business days. Please include your device model and iOS version so we can help faster.
How does Facefinder work?
You add a clear, front-facing photo and Facefinder runs a visual-similarity search across publicly available web sources, then shows you where similar faces appear — like a reverse-image search for faces. Results can be inaccurate or incomplete, and a match never confirms anyone's identity.
Is my photo stored?
No. Facefinder does not store or keep a database of the photos you search. The search is performed by a third-party provider (FaceCheck.ID) that deletes the uploaded photo within 24 hours. See our Privacy Policy for details.
How do searches, free credits and subscriptions work?
Every new account includes one free search so you can try it. After that, searches use credits that come with a subscription. Subscriptions are auto-renewable and billed through your Apple account; one credit equals one face search.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple, not in the app. On your iPhone open Settings → [your name] → Subscriptions, choose Facefinder, and cancel or change your plan there. Cancelling at least 24 hours before the renewal date stops the next charge. Deleting the app does not cancel a subscription.
How do I restore a purchase on a new device?
Open the app, go to Settings → Restore purchases, and sign in with the same Apple ID you used to subscribe.
Can I get a refund?
All purchases are processed by Apple, so refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and request a refund for Facefinder.
How do I delete my data?
Facefinder uses an anonymous account and stores only minimal data (an account identifier, your credit balance, and basic search metadata). To request deletion, email emilio.arnold99@googlemail.com.
A search returned no results or poor matches.
Use a sharp, well-lit, front-facing photo of a single person with the face clearly visible. Sunglasses, heavy filters, side angles, or low resolution reduce accuracy. Many people simply have no public matches.